DHL Express, Inc. Contact Centre Advisor in New Zealand


At DHL, every employee has a chance to discover and develop his or her skills. As a member of the worlds leading logistics company, you’ll always have the opportunity to perform with the best and broaden your horizon. Our commitment is to providing an Ultimate ICCC experience to all New Zealand Customers.

Contact Centre Advisor

Are you ready to cement your career with DHL? Do you love talking to people? Looking to continue your career in customer service while working for a truly customer and employee-focused company?

We are looking for someone who is dependable to their core and who has the grit and tenacity to show up and work hard even when the going is tough. Our Advisors play a critical role at DHL Express, providing award winning customer service to our valued customers (existing and new); some of the things you'll be talking to customers about includes the booking of shipments, tracking of shipments and investigating complex customer enquiries…….and much more.

Do you…

Enjoy turning a tough situation around when things have gone wrong for a customer?

Effectively manage multiple responsibilities in a very busy environment?

Have excellent skills in written and interpersonal communication?

Have proficiency in MS Office ?

Work well in a team environment (always positive no matter the circumstances?)

Have proven strengths in sales?

Are you resilient?

Have a good eye for attention to detail?

Work well under pressure?

If you have answered YES to all these questions then I want to hear from you!!!

DHL Express NZ will only employ those who are legally authorized to work in New Zealand. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorisation, now or in the future, are not eligible for hire for this role.