Would you like to start and develop a completely new Data Management Operational Team to exceed expectations of our customers? Are you a passionate Project Management looking for autonomy and exciting career possibilities? Do you take an energetic approach to problem-solving while bringing innovative ideas to life on behalf of your team and your customers?Three times a ‘yes’? Read on, because DHL has the opportunity for you!

This is our offer

DHL is hiring a Project Management, Data Management to join its Heredia, Costa Rica new team. In this role, you will be responsible for:

  • Running transition projects (3-6 months) to onboard countries with no negative impact to the business

  • Address performance improvement initiatives examining process steps and identifying opportunities for improvement through automation or simplification

  • Complete initiatives (global or regional) that will deliver operational quality in the Data Management team.

  • Participate in proof of concept application development and help to support and maintain the current application portfolio.

  • Analyze and design technology-driven and/or automated solutions that support service line requirements.

  • Analyze and design process improvements in the designated process areas that deliver measurable and/or qualitative benefits.

  • Prepare, update and regularly review all relevant process map documentation for the process and the supporting/enabling functions.

  • Assess innovative ideas generated from an Ideas Management program relative to benefit and cost.

This is your job

  • Execute business process improvement initiatives with employees, relevant stakeholders and process owners.

  • Ensure that countries associated with the Data Management team interests are reflected within all phases of improvement.

  • To liaise with external IT vendors, associated countries and Consultants.

  • Understanding the different processes used throughout the Data Management environments.

  • Identifying/ leveraging best practices already in use in the finance operations community.

  • Designing practical and effective solutions to address improvement opportunities – both cost and performance

  • Successfully implement improvement initiatives with Finance and HR Business Partners.

  • Strive as a SME on process improvements/ standardization methodology.

  • Provide consultative services to both Countries and internal data management staff.

  • Ability to relate to cross-cultural processes and Country sensitivities.

  • Responsible for process documentations (i.e. process maps).

  • Maintain strong client relationships.

  • Be able to influence decisions / actions through provision of value added inputs into the organization’s business processes.

  • Provide effective and efficient support to the Data Management Site Head to ensure the smooth running of the department.


  • Experienced Project Manager who has a proven record of delivering projects on time and budget, in an international environment

  • Experience with process automation from a Project Management standpoint

  • Innovative, highly motivated and good team member

  • Excellent interpersonal, communication and planning skills

  • Broad-based computer knowledge with a good understanding of information systems

  • Well-developed prioritizing and analytical skills with strong business acumen

  • Solid knowledge of DHL Express core applications

  • Diplomatic, tactful, patient and sensitive to cultural differences

  • Good in establishing working relationships and developing personal contacts

  • Good communication in English, both oral and written


  • Prince 2 or PMI qualified

  • Previous experienced in DHL with a comprehensive knowledge of DHL Express Network Operations will be an added advantage

DPDHL offers excellent opportunities of professional growth, with attractive benefits package and competitive salary conditions.